Many users face Mullvad VPN login problems due to incorrect account IDs, network restrictions, or outdated apps. Start by verifying your account number, ensuring it has active time remaining, and entering it correctly. Mullvad does not use emails, so accuracy of the numeric ID is critical.
Check network and connectivity
Your VPN login might fail if the network blocks VPN ports or restricts traffic. Switch to a different Wi-Fi, use mobile data, or temporarily disable firewall to confirm if network is causing the issue.
Update the Mullvad app
An outdated Mullvad VPN application may fail to connect or show login errors. Always download the latest version from the official site to avoid server mismatch problems.
Clear app cache or reinstall
Corrupted cache or old configuration files can cause login issues. Clear the cache, restart the device, or reinstall the app to refresh login credentials and configuration.
Adjust firewall or antivirus settings
Sometimes security software blocks VPN connections. Temporarily disable antivirus or firewall to test the login. If it works, whitelist Mullvad VPN in security settings.
Check DNS and proxy settings
Incorrect DNS or proxy can prevent login. Use reliable DNS services like Google (8.8.8.8) or Cloudflare (1.1.1.1). Avoid running other VPNs simultaneously to prevent conflicts.
Contact Mullvad support
If issues persist, reach out to Mullvad support with your account ID, device OS, app version, and error messages. Their team can troubleshoot server-side or account-specific problems quickly.
Frequently Asked Questions
Why do I get “invalid account number”? Ensure your account ID is complete, active, and entered without spaces.
Can network issues prevent login? Yes, firewalls, restricted networks, or ISP blocks can cause Mullvad login issues.
Will reinstalling help? Often yes. It clears corrupted files and updates configuration for proper login.